JetBass Privacy Policy

1. Introduction

JetBass is a trusted online gaming and betting platform serving millions of users across Bangladesh. We believe trust and transparency are the foundation of a great online experience, which is why our Privacy Policy has been built with full transparency in mind.

This Privacy Policy explains what data JetBass collects, why we collect it, how we use it, and how we keep it secure. By using the jetbass.vu website or the JetBass app, you are considered to have agreed to this policy. Please read it carefully in full.

2. Information We Collect

When you register and use our services, JetBass collects the following types of information:

• Identity Information: Your full name, date of birth, nationality, and any documents required for identity verification.
• Contact Information: Email address and mobile number.
• Account Information: Username, password (in encrypted form), and account preferences.
• Financial Information: Mobile banking account number, deposit and withdrawal history. Card or bank details are not stored directly with us — secure payment gateways are used.
• Technical Information: IP address, browser type, device information, access timestamps, and log data.
• Usage Information: Games played, session duration, betting history, and navigation patterns within the platform.

JetBass does not collect any information beyond what is listed above. You have the choice to provide or withhold your data — though withholding certain information may limit access to some services.

3. How Your Information Is Used

JetBass uses the information we collect for the following purposes:

• For account creation, management, and verification.
• To process deposits, withdrawals, and financial transactions.
• To provide customer service and support.
• To send promotions, bonuses, and offers (only with your consent).
• To ensure platform security and prevent fraud.
• To fulfill legal obligations and meet regulatory requirements.
• To improve service quality and deliver a personalized experience.

4. Cookies & Tracking

JetBass uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: These are essential for the site to function properly, including maintaining login sessions and ensuring security.
• Performance Cookies: These are used to analyze which pages are most visited and help JetBass improve its services.
• Functional Cookies: To remember your language preference, theme, and other personal settings.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain features on the site.

5. Sharing Information with Third Parties

JetBass never sells your personal data. However, we may share limited information with trusted third parties where necessary to deliver our services:

• Payment Processors: To process deposits and withdrawals — only the financial information strictly required.
• Identity Verification Services: To complete the KYC (Know Your Customer) verification process.
• Legal Authorities: To relevant authorities when required by court order or legal obligation.
• Technology Partners: Server hosting, cloud storage, and security service providers — bound by strict confidentiality agreements.

In all such cases, JetBass ensures that third parties adhere to the same standard of data protection that we uphold.

6. Data Retention Period

JetBass retains your information for as long as your account remains active or as needed to provide our services. Even after account closure, financial records and transaction data may be kept for a defined period to meet legal and regulatory requirements.

Certain data may be required to be retained for a minimum of 5 years under applicable laws and regulatory guidelines, after which it is securely deleted.

7. Your Rights

As a JetBass user, you have the following rights:

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we restrict how your data is used for specific purposes.
• Right to Portability: You may request a copy of your data in a portable format.
• Right to Object: You may opt out of marketing communications.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

8. Security Measures

JetBass uses industry-standard technology to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption across all data transmissions.
• Passwords are stored in encrypted form using the bcrypt hashing algorithm.
• Two-Factor Authentication (2FA) support.
• Automatic alerts for unusual login activity or suspicious behavior.
• Regular third-party security audits and penetration testing.
• Firewall and DDoS protection.

Please note that no organization can guarantee 100% security on the internet. We encourage you to stay vigilant — use a strong password and never share your login credentials with anyone.

9. Protection of Minors

JetBass is exclusively for users aged 18 and over. We do not knowingly collect data from anyone under 18. Age is verified during registration, and any account found to belong to a minor will be closed immediately.

If you believe a minor has registered on this platform, please notify us immediately.

10. Policy Changes

JetBass may update this Privacy Policy from time to time. You will be notified of any significant changes via your registered email address, and an updated "Last Updated" date will be published on the website. Continued use of the platform after any changes constitutes acceptance of the revised policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with our support team. We are always here for you and will respond as promptly as possible.